Apple slapped with class-action lawsuit over faulty MacBook Keyboards

Apple slapped with class-action lawsuit over faulty MacBook Keyboards

Apple slapped with class-action lawsuit over faulty MacBook Keyboards

Frustration with Apple's MacBook keyboard has prompted a class-action lawsuit, after the Cupertino firm refused to acknowledge persistent problems with the "butterfly" keys.

In the never-ending race to make the slimmest and lightest laptops, Apple, alongside other manufacturers, has been trimming the fat on its notebooks for years.

Apple came up with a second-generation design, which it used on the refreshed MacBook and, in 2016, on the MacBook Pro. The lawsuit claims that the company knew about the flaw at or before the product was launched publically.

We'll have to wait and see what Apple's response is, but the keyboard controversy threatens to put people off buying a new MacBook or MacBook Pro - not something Apple CEO Tim Cook and his colleagues will be pleased about.

Thousands of user reportedly complained about the issue they faced. "As a result of the defect, consumers who purchased a MacBook face a constant threat of non-responsive keys and accompanying keyboard failure", the complaint reads. The mechanism was announced as a key feature of the 12-inch MacBook in 2015, as a way to shrink the thickness of the keyboard and thus allow for a skinnier notebook. However, that MacBook Pro is limited to the non-touch-bar version and only those produced between October 2016 and October 2017.

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In the time since The Outline first published its piece, AppleInsider conducted an investigation of Genius Bar locations and third-party fix shops showing that 2016 MacBook Pro keyboards were failing twice as much as older models. The cost of replacing an affected keyboard is in the $700 range, a ridiculous price, but an unavoidable one for Apple customers. At that time, senior VP of Worldwide Marketing Phil Schiller was quoted saying that "the keyboard was four times more stable than that scissor mechanism". Apple may have difficulty arguing that it was unaware of the issue until more recently, even if an instant solution was not made. But of course, they weren't open about it.

The appellants are also accusing Apple of suggesting "self-help remedies".

The suit not only wants Apple to publicly disclose the flaw in the keyboard, it seeks damages legal fees and replace the defective units.

When a user reports a faulty keyboard, they can bring it to an Apple Store for fix.

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